Warranty Policy for our Electrical Lighting Products
We are committed to delivering high-quality lighting products and as a testament to this commitment, we offer a warranty policy that ranges from 1 to 5 years, depending on the specific item purchased.1. Product Warranty: Our electrical lighting products come with a warranty ranging from 1 to 5 years. The length of the warranty for each product will be clearly stated on the product page or in the product documentation.
2. Warranty Coverage: This warranty covers any defects in material or workmanship under normal use during the Warranty Period. During this period, we will repair or replace products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
3. Warranty Exclusions: Please note that our warranty does not cover the cost of electrician labour for installation or reinstallation. The warranty only covers the cost of the replacement product.
4. Multiple Replacements: If a particular item has been replaced more than twice due to defects within the warranty period, we reserve the right to either refund the cost of the item or replace it one more time at our discretion.
5. Warranty Claims: To make a claim under this warranty, please contact our customer service team with your order number, a detailed description of the problem, and any relevant photos or videos that can help us assess the issue.
6. Limitations: This warranty does not cover any problem caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, damage due to improper installation, misuse, neglect, modification, or acts of nature.
Please keep your proof of purchase. It's required for all warranty claims. Thank you for choosing our products. We are dedicated to ensuring that you get the most from your purchase.