Privacy policy
PRIVACY POLICY
TEKLED Group is committed to protecting the privacy and security of your personal information. This policy explains how we collect, store and use any personal information about you.
OUR DATA PROTECTION PRINCIPLES
For the purposes of this policy, data protection law is the General Data Protection Regulation ((EU) 2016/679) (GDPR) and any national implementing laws, regulations and secondary legislation. Our policy will be updated in accordance with any laws applicable in the UK.
The policy applies to any personal data we may hold about our present and future customers.
In accordance with the policy, any personal information we hold about you will be:
Used lawfully, in an ethical and transparent manner.
Collected only for purposes clearly mentioned during your use of our services and limited to it and not in any way that is incompatible with those purposes.
Accurate and secure.
Kept only as long as necessary in order to discharge our services as agreed between the customer and the data collector (TEKLED Group).
THE KIND OF INFORMATION WE HOLD ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). There are "special categories" of more sensitive personal data which require a higher level of protection.
We may collect, store and use the following information about you:
Information you give us. You may give us information when you contact us, register to use our site at https://tekled.co.uk/ or any other site operated by us (our site), place an order, provide feedback, participate in social media, enter a competition, promotion or survey, and when you report a problem. This may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photographs.
Information we collect about you. When you visit our site we may automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, and browser information;
information about your visit to the site including traffic data, location data, web logs and other communication data.
Information we receive from other sources. We may receive information about you from third parties (including business partners providing technical, payment and delivery services, advertising networks and analytics).
HOW WILL WE USE YOUR PERSONAL INFORMATION?
We use your information:
to process your orders and manage your account
to deliver relevant website content;
to monitor purchase history, site use and traffic patterns to improve our site design and products.
to personalise your repeat visits to our site
to contact you about leaving a review once your order has been completed
to verify your identity;
to enable third parties to carry out technical, logistical or other functions on our behalf.
to administer and secure the website.
where we have a legal right or duty disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).
SHARING DATA WITH THIRD PARTIES
We do not transfer your information to anyone for marketing purposes without your consent. However, it may be necessary for us to share your personal information with third parties in the following circumstances:
THIRD PARTIES PROVIDING TECHNICAL OR LOGISTICAL SUPPORT
In order to deliver certain services, we may need to share your personal information with relevant service partners. These may include IT, delivery or marketing service providers.
We only allow our service providers to handle your personal data when we have confirmed that they apply appropriate data protection and security controls, limiting the use of your data to providing services to us and to you, and for no other purposes.
OTHER THIRD PARTIES
Google will use your personal data when you give consent on our site.
in processing your order we may send your details to and use information from credit reference and fraud prevention agencies;
if we or our business are acquired by a third party when our customers’ personal data will be transferred to the buyer;
in case we have to disclose in order to comply with a legal obligation;
in order to enforce or apply the terms of our contract with you; or
to protect the rights, property, or safety of TEKLED Group, our customers, or others.
HOW LONG YOUR INFORMATION IS STORED WITH US:
We retain your personal information no longer than is necessary for the purpose we obtained it for thereby reducing the risk that it will become inaccurate, out of date or irrelevant. Information that is no longer needed will be securely deleted. Different retention periods apply for different types of data, however, the longest we will normally hold any personal data is 10 years.
WHAT ARE THE CONSEQUENCES OF FAILING TO PROVIDE PERSONAL INFORMATION OR WITHDRAWING CONSENT?
If you fail to provide certain information when requested:
We may not be able to fulfil your orders or perform other aspects of any contract we have entered into with you
We may be prevented from complying with our legal obligations
You may not be able to participate in the interactive aspects of our site.
INFORMING US OF CHANGES
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
CHANGE OF PURPOSE
We will only use your personal information for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent where this is required or permitted by law.
MARKETING
We would like to send you information about our products and services which may be of interest to you. If you have signed up for an account with us whilst making an online purchase or consented to receive marketing in any other way, you may opt-out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, you can unsubscribe at the foot of every email or contact us at customerservice@TEKLED.co.uk.
Web Banner Advertising - If you visit our site, you may receive personalised banner advertisements whilst browsing other websites. These will relate to products you have viewed in the past on your computer or other devices. These advertisements are provided by us via specialist providers using ‘cookies’ placed on your computer or other devices. You may remove or disable cookies at any time - please consult our Cookie Policy for further information.
TEKLED Group does not accept any responsibility or liability of links to and from the websites of partner networks, advertisers and affiliates. Please ensure your privacy before submitting your personal data to these websites.
YOUR LEGAL RIGHTS
Right of access - You are entitled to obtain confirmation of your data being processed with TEKLED Group. In addition, you have access to your personal data stored securely on our servers. You may make a request by email to: customerservice@TEKLED.co.uk, or in writing to the following address for the same:
Business Support Manager,
In most cases, we will provide a copy of the information free of charge. However, we may charge a reasonable administration fee when a request is manifestly unfounded or excessive or to comply with requests for further copies of the same information although this does not mean that we will charge for all subsequent access requests.
We will without delay and in any event within 30 business days of your individual request, subject to extensions in some cases:
provide you with a copy of the personal data we hold about you; and
provide the legal basis of the processing of said data.
According to Rights of Correction and Erasure (“right to be forgotten”) you may request us to correct or remove information you think is inaccurate.
RIGHT TO WITHDRAW CONSENT OR RESTRICT PROCESSING
Processing for marketing purposes - You may object, at any time, to the processing of your personal data for direct marketing purposes. Any correspondence to you will contain an easy automated opt-out.
You can raise an objection, withdraw consent or restrict processing by email to customerservice@TEKLED.co.uk, or in writing to
Business Support Manager,
Right to Complain - If you have any concerns about how we keep and use your information please contact our Data Protection Officer by email at customerservice@TEKLED.co.uk, or in writing to
Business Support Manager,
HOW WE SECURE YOUR INFORMATION
TEKLED is hosted on the Shopify platform. This platform is certified Level 1 PCI DSS compliant to ensure that personal information, including credit card details, remains private and secure. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential.
We will maintain appropriate safeguards to ensure the security, integrity and privacy of your information and will take reasonable steps to try to ensure that third parties to whom we transfer any of your information will provide sufficient protection of that information.
CONTACT US
Questions, comments and requests regarding this Privacy Policy should be addressed to:
Business Support Manager, customerservice@TEKLED.co.uk or in writing to
